Shipping & Returns
NATIONAL SHIPPING, INSTRUCTIONS FOR RETURNS AND EXCHANGES
If you are a consumer, you have the right to withdraw from the contract by informing us of your intention to return the products within 14 days of receipt of the goods.
This means that you can communicate your intention to return the products within 14 days after the product has been delivered.
Make sure the products are in the same condition in which you received them, with all tags attached.
We remind you that products washed, worn, stained or tampered with will not be replaced or refunded.
Fill in the return form for national shipments (Italy) to be requested from: firstname.lastname@example.org
Remember to include the completed return form inside the package.
Attention! If the price of the products you wish to replace has changed compared to when you placed the order, the price difference will not be refunded both in the event of a return and in the event of a model change.
As required by the directive examined in regulation 524/2013 / EU by the European Commission to protect the actors who take part in the purchase process on an e-commerce, any complaints can be reported on the website www.gioiellericolombo.com
the shipping costs for the returned goods are always charged to the customer.
How soon will I receive my refund?
Once we have received your package and have verified the suitability of the return, we will proceed with the refund within 2-3 days with the same payment method that you used for the purchase:
Purchase by credit card: the time it takes for the refund to appear in your account depends on the institution that issued the card.
We cannot make refunds by other means (top-ups on cards, postal orders, bank checks).
Therefore, check the status of the refund by logging into your credit card account, PayPal account or your bank account. We recommend that you wait at least 10 days if you want to ask our customer service for verification.